In January 2025, we hosted a fascinating webinar that brought together some of the brightest minds in tech training and enablement. Our own Lee Berkman led a discussion with Faez Ahmed from Kinaxis, alongside CloudShare VP of Product Carmit Pelleg and Chad Fletcher from our identity verification partners at Kryterion.
As the global leader in supply chain planning, Kinaxis faced a unique challenge: scaling their customer software education and partner training to meet rapidly growing demand. With thousands of new consultants from Accenture, Deloitte, and EY needing comprehensive training on their platform, they needed a tech stack that could deliver both quality and scale. That’s where the combination of CloudShare’s virtual IT labs and Kryterion’s identity verification came in.
Despite already having an impressive 20,000 certified professionals, Kinaxis knew they needed something more robust to support their hypergrowth plans. Faez, who runs their training and enablement program, shared his vision for transforming their entire approach to technical training and certification.
“In a world where skills become redundant in days,” Faez noted, “continuous assessment isn’t just an option – it’s professional survival.” This resonated deeply with us, as it’s exactly the challenge our virtual IT labs were designed to address.
Carmit Pelleg demonstrated how Kinaxis is using CloudShare’s virtual labs to transform theoretical learning into practical experience. Through our solution, learners get hands-on access to real software environments, with visual AI-powered checkpoints providing instant feedback on their progress. This real-time validation helps ensure that learners aren’t just following instructions – they’re actually understanding the material and retaining the knowledge. What’s more, it eliminates the frustrating delays associated with a live instructor having to manually check every participant’s work.
The integration with Kryterion’s identity verification system adds another layer of sophistication. Their AI-powered system ensures the integrity of certifications by verifying learners’ identities through government ID checks and continuous monitoring during sessions. As Chad explained during the webinar, they’ve struck an impressive balance between security and privacy, with all biometric data deleted immediately after each session.
One of the most significant outcomes of this enhanced training approach was a perfect example of the payment paradox. Kinaxis found that adding a price tag to their previously free certifications actually increased demand. When you’re offering hands-on, practical training with cutting-edge technology, people recognize the value and are willing to pay for it. In fact, their first paid training sessions had a waiting list!
The results of Kinaxis’s transformed approach have been remarkable:
- Complete remodeling from product-based to role-based performance assessment
- Practical mini-implementations replacing theoretical training
- Successful scaling through authorized training partners
- Integration of AI tools for automated assessment
- A seamless learning path from initial training through certification
- Prevention of certification sharing within organizations
And the numbers tell an equally impressive story. Kinaxis were able to:
- Accelerate processes in both real-world and simulated environments
- Achieve an outstanding 9/10 CSAT score
- Boost attach rate to over 30%
Most importantly, they’ve achieved true validation of competency – ensuring that certified professionals don’t just understand the theory, but can actually apply their knowledge in real-world situations. This is crucial for a company whose platform is implemented across global supply chains.
The complete solution we’ve implemented with Kinaxis showcases the power of integrated virtual training:
- Learners access their courses through Kinaxis’s learning platform
- They practice in CloudShare’s secure virtual lab environments
- Kryterion’s AI ensures certification integrity
- Our automated Visual AI Checks, part of our Guided Journey feature, provide immediate feedback for both VILT and self-paced learning.
For CloudShare, our partnership with Kinaxis exemplifies everything we believe about modern technical training. It’s not enough to watch videos or read documentation – learners need hands-on experience in real environments. And with the rise of remote work and learning, providing these experiences virtually isn’t just convenient – it’s essential.
Whether you’re training partners, customers, or internal teams, the ability to provide secure, scalable, hands-on learning environments is now crucial for success.
Looking ahead, we’re continuing to enhance our platform with more AI capabilities and deeper integrations with learning management systems and identity verification tools. Our goal remains constant: to make technical training more effective, more engaging, and more accessible for everyone.
Want to learn more about how CloudShare can transform your training program? Reach out to us here, or check out the other customer success stories on our website.
As Faez so eloquently put it during the webinar: “Certification is more than a piece of paper – it’s a passport to transformation.” We’re proud to be providing the vehicle for that transformation. 🚀
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