We are looking for people who want to lead, learn, and deliver exceptional customer experience.

CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments.

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and troubleshooting assistance to customers using CloudShare’s virtual lab and cloud environment platform. You will work closely with customers, Customer Success, Product, and Engineering teams to resolve technical issues, improve the customer experience, and ensure customers get the most value from our platform.

The ideal candidate is proactive, detail-oriented, and passionate about solving technical problems while delivering an exceptional customer experience in a fast-paced SaaS environment.

Responsibilities:

• Provide technical support to customers via ticketing systems, email, Zoom, and other communication channels.
• Troubleshoot, investigate, diagnose, and resolve platform, environment, connectivity, and user-related technical issues.
• Take ownership of customer issues and drive them through resolution in a timely, professional, and customer-focused manner.
• Collaborate closely with Engineering, Product, Customer Success, and Sales teams to escalate and resolve complex technical cases when needed.
• Build strong customer relationships by educating customers on platform capabilities, best practices, and product functionality.
• Monitor customer environments and identify recurring issues, trends, and opportunities for improvement.
• Maintain accurate documentation of customer interactions, troubleshooting steps, resolutions, and internal knowledge base articles.
• Support internal processes and contribute to improving support workflows, tools, and overall customer experience.
• Continuously develop technical knowledge and product expertise to stay up to date with platform updates and new features.
• Ensure timely communication and updates to customers throughout the support process.

Requirements:

• Bachelor’s or Master’s degree in Computer Science or a related field.
• 2+ years of experience in Technical Support, Escalation Engineer or a similar customer-facing technical role.
• Experience working in a SaaS, cloud, or enterprise software environment.
• Strong troubleshooting and analytical problem-solving skills.
• Technical aptitude with the ability to quickly learn new technologies and systems.
• Proven experience in troubleshooting and configuring networking (routing/DNS), operating systems (Windows/Linux), and virtual machine/hardware configurations in a cloud environment.
• Ability to prioritize, manage, and escalate customer issues effectively when needed.
• Excellent written and verbal communication skills in English, with the ability to clearly explain technical solutions to customers.
• Customer-oriented mindset with a proactive, positive, and service-focused approach.
• Comfortable working cross-functionally with Customer Success, Product, Engineering, and other internal teams.
• Experience working with support/ticketing platforms such as Zendesk, Jira, Salesforce, or similar tools — advantage.
• Highly organized, detail-oriented, and able to work effectively in a fast-paced environment.

Benefits:
We offer a competitive compensation package including:

• Medical, Dental, Vision benefits
• 401K
• Flexible PTO
• 12 Paid Holidays
• Hybrid work (3 days in office) with modern downtown Denver location
• Free Parking
• Onsite Gym

Compensation Range: $60,000 annual base salary + 10% discretionary annual bonus. 

CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments.

We are looking for an innovative and driven Content Marketing Manager to join our marketing team. This role is ideal for a strong storyteller with a passion for building a growth engine through content strategy, digital marketing, and brand messaging. The Content Marketing Manager will work closely with cross-functional teams including Sales, Product, and Customer Success to develop impactful, high-quality content that supports business goals, strengthens CloudShare’s market positioning, and drives engagement across the funnel.

You will be responsible for creating and managing content across multiple channels — from thought leadership and customer-facing materials to campaigns that attract, nurture, and convert leads. This role plays an important part in shaping our voice, increasing brand awareness, supporting sales efforts, and helping drive pipeline growth.

The ideal candidate has a proven track record of improving content performance through data-driven optimization, a strong understanding of SEO and emerging Generative Engine Optimization (GEO) best practices, and experience developing content that reaches audiences across multiple channels. You’re equally comfortable crafting content, analyzing performance, and shaping strategy and you’re excited about the opportunity to own and scale content for a growing company.

Responsibilities:

• Develop and execute content initiatives that support brand awareness, demand generation, customer engagement, and pipeline growth
• Create high-quality content across multiple channels including long-form content, blogs, case studies, website content, email campaigns, social media, sales enablement materials, presentations, webinars, and case studies
• Build and maintain the content calendar in alignment with marketing campaigns, product launches, company initiatives, and thought leadership efforts
• Partner closely with Product, Sales, Customer Success, and leadership teams to translate technical concepts into clear, customer-focused messaging
• Manage and partner closely with external vendors for various marketing needs
• Ensure all content aligns with and elevates CloudShare’s brand voice, messaging, and positioning across all channels
• Optimize content and implement best practices for SEO and GEO to improve visibility, engagement, and organic growth
• Monitor content performance metrics including organic traffic, engagement, conversion rates, search rankings, referral sources, and AI-driven visibility trends
• Monitor content performance and engagement metrics, providing recommendations for continuous improvement and content optimization
• Support the development of thought leadership content that positions CloudShare as an industry leader in virtual labs, cloud environments, and enterprise training solutions
• Stay current on emerging industry, marketing, and technology trends

Requirements:

• Bachelor’s degree in Marketing, Communications, or a related field preferred, but not required
• 4+ years of experience in content marketing, content management, communications, or a similar role
• Experience creating content for B2B SaaS or technology companies
• Excellent written and verbal English communication skills with strong attention to detail
• Strong storytelling and messaging skills with the ability to simplify technical concepts into engaging customer-focused content
• Understanding of SEO/GEO principles, content performance analytics, and digital marketing best practices
• Familiarity with CMS and marketing platforms such as HubSpot, WordPress, Webflow, or similar tools
• Highly organized with the ability to manage multiple projects and deadlines in a fast-paced environment
• Collaborative team player with strong communication skills and a proactive, positive attitude
• Experience working with analytics tools such as Google Analytics or similar platforms 

Benefits:
We offer a competitive compensation package including:

• Medical, Dental, Vision benefits
• 401K
• Flexible PTO
• 12 Paid Holidays
• Hybrid work (3 days in office) with modern downtown Denver location
• Free Parking
• Onsite Gym

Compensation Range: $85,000–$95,000 annual base salary + 10% discretionary annual bonus 

In accordance with applicable pay transparency laws, the compensation range listed above reflects the anticipated base salary range for this role. Final compensation will be determined based on factors including experience, skills, qualifications, and internal equity. 

CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments. 

The Chief Operating Officer will serve as the operational leader of CloudShare, partnering closely with the CEO and executive leadership team to execute the company’s strategic vision, accelerate growth, improve scalability, and drive predictable business performance.

The COO will lead company-wide operating cadence, business performance management, customer lifecycle operations, organizational scalability, and cross-functional execution. This executive will play a key role in ensuring CloudShare can efficiently scale revenue, improve retention, maximize customer outcomes, and deliver operational excellence across the organization.

The ideal candidate combines strong SaaS operational leadership experience, commercial acumen, customer-centric thinking, and a proven ability to scale high-growth companies from $10M–$50M ARR and beyond.

Responsibilities:

• Partner closely with the CEO and executive leadership team to drive company strategy, operational alignment, and scalable business execution.
• Lead company-wide operational cadence, including business reviews, performance management, cross-functional planning, and execution tracking.
• Build and optimize scalable processes, systems, and operational frameworks to support continued company growth.
• Align Sales, Marketing, Customer Success, Product, and Operations teams around shared company goals, revenue performance, and customer outcomes.
• Drive operational excellence across the customer lifecycle, including onboarding, adoption, retention, expansion, and overall customer experience.
• Partner with Finance on forecasting, budgeting, resource planning, and operational performance management.
• Establish and track key SaaS operational metrics, ensuring data-driven decision-making across the organization.
• Improve organizational efficiency, scalability, and cross-functional collaboration while driving accountability and execution consistency.
• Lead, mentor, and develop high-performing teams and managers while fostering a culture of transparency, ownership, and customer focus.
• Support CloudShare’s growth and organizational evolution by helping scale teams, operational structure, and internal processes.

Requirements:

• 10+ years of executive leadership experience in SaaS or enterprise software environments.
• Proven experience scaling high-growth SaaS companies, ideally from $10M–$50M ARR and beyond.
• Strong operational leadership experience across customer-facing and cross-functional business functions.
• Deep understanding of SaaS business models, operational metrics, forecasting, and growth drivers.
• Proven ability to lead and align cross-functional teams in fast-paced, scaling environments.
• Track record of improving operational efficiency, customer retention, and overall business performance.
• Experience working closely with executive leadership, board members, and investors.
• Strong strategic thinking and execution capabilities, with a hands-on and data-driven approach.
• Excellent leadership, communication, and organizational management skills.
• Ability to build scalable processes and teams while maintaining agility and operational efficiency.

Nice to have:

• Experience in customer education, learning technologies, virtual labs, cybersecurity, developer platforms, or technical enablement environments.
• Experience across both operational and commercial leadership functions.
• Familiarity with operational frameworks such as EOS, OKRs, or similar scaling methodologies.
• Experience working with enterprise customers and customer success-driven SaaS organizations.

Benefits:
We offer a competitive compensation package including:

• Medical, Dental, Vision benefits
• 401K
• Flexible PTO
• 12 Paid Holidays
• Hybrid work (3 days in office) with modern downtown Denver location
• Free Parking
• Onsite Gym

Compensation Range: $200,000-$225,000 annual base salary + 20% bonus 

In accordance with applicable pay transparency laws, the compensation range listed above reflects the anticipated base salary range for this role. Final compensation will be determined based on factors including experience, skills, qualifications, and internal equity.